Handling difficult customers on the phone
For many frontline workers, the phone can be the most challenging channel of all. Without body language or visual cues,…
Business Posts
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What employers need to know about election time
Election years don’t usually change much in the workplace. But they do bring a handful of legal obligations that every…
Dane Ambler on backing New Zealand-made
Rising costs, mounting pressure, global competition. The question of whether Kiwis truly back local products remains more relevant than ever.…
Luxury house market shifts south
Our nation’s luxury housing market is increasingly driven by southern regions; Otago has overtaken Auckland as New Zealand’s most expensive…
Electricity Authority probes price increases as bills climb
New Zealand’s electricity sector is facing increased regulatory scrutiny as power prices rise ahead of winter, placing additional pressure on…
What’s with all the American butter?
For a country that produces some of the world’s most valuable dairy products, Kiwis are noticing something that feels almost…
DiDi set to enter Christchurch ride-hailing market
Ride-hailing company DiDi is preparing to launch in Christchurch, adding a new player to the city’s growing transport mix. …
NZ–India Free Trade Agreement opens major growth pathway for exporters
New Zealand has signed what is being described as a “once-in-a-generation” free trade agreement (FTA) with India, a move expected…
New national business survey to map AI use and economic shifts
A new nationwide survey is set to provide one of the most detailed snapshots yet of how New Zealand businesses…
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